PROGRAM CBT SERVICE EXCELLENCE FULLBOARD 3 HARI 2 MALAM BINTAN 1

Spesifikasi Produk

Deskirpsi

Program Capacity Building Training Service Excellence (Service and Communication with Heart). Program yang kami tawarkan bertujuan untuk meningkatkan kualitas pelayanan, softskills dan produktivitas kerja. Adapaun detail materi yang kami tawarkan terdiri atas 4 sesi Materi. • Basic Mentality for Service Excellence “Membangun Budaya Pelayanan Prima” • Effective Communication in Service Excellence “Etika dan Komunikasi Efektif dalam Pelayanan” • Dealing with Customer Complaint Effectively“Mengelola Keluhan Menjadi Kepuasan” • Working by Heart “Bekerja Bahagia, Bekerja dengan Cinta“ FASILITAS: 1. Paket In-House Training and Team Building: terdiri atas 4 sesi (training dan team building). Fasilitas: Sertifikat Peserta, Headline Materi Hardcopy, Tools Exercise Training, Training Kits. 2. Bus Pariwisata Keberangkatan & Kepulangan 3. Master Trainer dan Fasilitator 4. Transportasi dan akomodasi Tim Trainer 5. Dokumentasi kegiatan 6. Merchandise Tiap Peserta 7. Paket Fullboard Meeting 3 Hari 2 Malam untuk 40 Peserta Fasilitas: - accommodation at Superior Room ( Twin Share ) - 6x makan (termasuk 1x BBQ Dinner dimalam pertama) - 4x Coffe break - 1x Full day meeting room / beach usage - Complimentary meeting kit - Complimentary usage of sound system & lighting at beach - Complimentary usage LED Panel & Flipchart - Complimentary usage for in house facilities - Complimentary Wi-Fi access & Extension cord set up at meeting room